FAQs

If you require technical assistance, have a product enquiry, or need general information please call

1-877-465-0648 (8am - 4pm PST) or email us at infocanada@kanetest.ca.  We will be happy to assist you!

Analyzer Facts & Questions

Why do my pressure readings keep dropping?


If you're confident the system you're testing is leak free but your pressure measurement says otherwise:

  1. Reduce your analyser or manometer's tubing to its shortest length possible
  2. Check your analyser or manometer's orange tubing is fitted OVER, not up to, rim of black hose connector - see user manual if in doubt
  3. Check your black hose connector's O rings are not perished
  4. Check your analyser or manometer's pressure measurement resolution is set to LOW - see user manual if in doubt




Does my analyser have a leak?


If your analyser has a leak, you may see higher O2 & lower CO readings than expected To check:

  1. Turn your analyser on and leave its pump running.
  2. Plug your combustion probe into its normal socket.
  3. Block probe's flue gas end and see if analyser pump slows down or stops - If yes, no system leak.
  4. If it does not slow or stop, unplug your probe & block gas inlet into analyser with finger to see if pump slows down or stops - If yes, your probe has a leak. It needs to be replaced.
  5. If that doesnt' identify the issue, remove analyser water trap and block hole into analyser to see if pump slows down or stops - If yes, your water trap has a leak. Yor water trap needs to be replaced.
  6. If no, your analyser may have an internal leak and we ask you to return it to us for repair




How do I manually re-zero my pressure sensor on my  C163, C164, C165?


Either rotate the dial away from Prs/Temp then return or press DOWN ARROW key to reset.




How do I manually re-zero my pressure sensor on my C155, C157, C125, C127?


Either rotate dial away from Prs/Temp then return or hold PUMP key to reset.




How do I change the fuel selected on my C161, C162, C163, C164,or C165?


  • Rotate or keep dial in any position except MENU
  • Use Up or Down buttons to show fuel currently selected on bottom line of display
  • Press & hold ENTER key for 4 seconds until arrows appear either side of fuel
  • Use Up or Down buttons to change fuel, then press ENTER




How do I connect my pressure hose to my C155, C163, C164, C165?


  • Turn your rotary dial to the pressure or tightness test you want to make
  • Attach the black spigot supplied with your analyzer to your pressure hose
  • Push the hose over the rim of the spigot for a tight seal but don't connect the hose to your analyzer.
  • Zero pressure test your analyzer following on-screen instructions, then connect hose and black spigot to P1 (+ve pressure readings)
  • Start your test following your on-screen instructions




How do I clear my Analyzers memory?


This is because your analyser's memory is full and you must either delete, print or transfer your reports

To delete ALL your reports, press DOWN arrow button to change NO to YES, then press Send / Enter button

To keep some or all of your reports you must individually print or wirelessly transfer those you want to keep:

  • Turn your analyser's rotary dial to MENU
  • Press DOWN arrow button to select REPORT, then press Send / Enter button to display REPORT menu
  • Press DOWN arrow button to select desired TEST, then press Send / Enter button
  • Press DOWN arrow button to select VIEW, then press Send / Enter button
  • The last logged report is the first to appear - To transfer / print this report, press UP arrow button once to PRINT then press Send / Enter button
  • To choose another report, press Send / Enter button, then UP or DOWN arrow keys to select your report, then press Send / Enter,
  • To transfer / print this report, press UP arrow button once to PRINT then press Send / Enter button
  • To start your test, turn your analyser’s rotary dial to your desired TEST

You can delete reports anytime before your analyser’s memory is full:

  • Turn your analyser’s rotary dial to MENU
  • Press DOWN arrow button to select REPORT, then press Send / Enter button to display REPORT menu
  • Press DOWN arrow button to select desired TEST, then press Send / Enter button
  • Use DOWN arrow button to select DELETE ALL, then press Send / Enter button
  • Use DOWN arrow button to select YES, then press Send / Enter button
  • To start your test, turn your analyser’s rotary dial to desired TEST




I need help with my ( KMRP2 & IRP-2) printer or printer paper.


THE KMRP2 has been replaced with the IRP-2. Here are a few tips which may solve the issue you are experiencing.

These 2 infrared printers work similarly.

  • Always ensure you have fresh batteries or if you are using rechargeable batteries – be sure they are properly charged.
  • If the print function doesn’t produce anything onto the print roll check that the roll has been inserted with the shiny side up.
  • If you are having problems connecting the printer/analyzer communication try placing the printer and the analyzer closer together, this should re-establish the connection.




Why shouldn't I replace my own sensors?


Our (flue gas analyzer) FGA’s are tools used by professionals, as with all safety related products, there is a need to demonstrate the traceability of a product's calibration to National Standards and where appropriate to comply with ISO 17025 protocols. This can only be accomplished using 'live' traceable calibration gasses in accordance with manufacturing specifications, often requiring the use of bespoke test and calibration equipment.




Does cold weather affect my analyser?


Yes, it is vital that analysers are kept in a warm, dry place overnight.

If an analyser is left in a vehicle on a cold night the next morning it may display "-----"O2 and not the expected 20.9% O2, (other readings taken by the analyser can also be affected).

This happens because condensation can form on the oxygen sensor's inlet or even on the circuit board. This prevents correct operation and may cause damage to the analyser.

If you experience this condition, it may be possible to rectify the problem yourself. Leave the instrument in a warm place for a few hours with the pump running. This may dry out the oxygen sensor enough to get a reading.

If you are still experiencing a problem please call service department 1-877-475-0648




Can I use my combustion analyser to test a car exhaust?


Do not use your Combustion Analyser on a car

The CO sensor will be damaged due to the high levels of carbon monoxide produced by the engine.

The product you require is an automotive analyser, the KANE AUTO5-2.




Can water damage my analyser?


Yes, if water is sucked into the analyser the inlet to the oxygen sensor can become blocked and it stops working. It will then display "-----" O2. Water can also damage the CO sensor.

Where this happens, there will be a charge if the sensors need to be replaced.

If you experience this condition, it may be possible to rectify the problem yourself. Leave the instrument in a warm place for a few hours with the pump running. This may dry out the oxygen sensor enough to get a reading.

If you still have problems, please call our Service Department 1-877-475-0648




UNDERSTANDING Carbon monoxide - CO


Toxic Symptoms

Note: PPM = parts per million (10,000 PPM = 1% by volume)

In the USA the Environmental Protection Agency (EPA) have set a maximum level of CO in the flue at 400 PPM.

In the home a concentration of no more than 9 PPM is recommended. While at work during an 8 hour period the level should not rise above a maximum level of 35 PPM i.e. if you are exposed to 35 PPM for 8 hours you should be in fresh air (zero PPM CO) for the remainder of the 24 hours.

* exposure to this concentration and higher, the effects can vary depending on size, age, sex and health.

For Further Government Postings and Information

https://www.canada.ca/en/health-canada/services/air-quality/residential-indoor-air-quality-guidelines.html




Where does CO come from?


CO is produced by incomplete combustion in a heater or boiler. As burning fuel is starved of air it generates higher levels of CO, this is due to there being insufficient oxygen to produce carbon dioxide (CO2). CO2 is produced when carbon in fuel is fully burnt and all the heat released. With a shortage of oxygen the carbon does not fully burn and produces carbon monoxide (CO).

In a domestic boiler CO can be produced by the following problems:

  • Blocked flue not allowing the products to escape.
  • Inadequate air supply causing a shortage of oxygen.
  • Flue products entering the air supply and causing a shortage of oxygen.
  • Worn burner parts causing incomplete combustion of fuel.
  • Any of the above causes, linked to conditions where CO can enter a room, is a recipe for disaster or ultimately... DEATH!




Can you be sure there is no CO present?


As the human body cannot detect CO there is only one option available and that is use an instrument that can measure it. For the boiler installer there is a wide range of CO detectors on the market to fit all applications.

CO is absorbed by red blood cells through the lungs. Taking the place of vital oxygen, the CO is transported by the blood to organs such as the brain. Oxygen is one fuel that enables organs to work correctly, if not available in the blood then these organs can malfunction. As the build-up of CO becomes more severe, cells in the body are killed with the conclusion.... DEATH!

For Further Government Postings and Information

https://www.canada.ca/en/health-canada/services/air-quality/residential-indoor-air-quality-guidelines.html




UNDERSTANDING  Carbon Dioxide - CO2


Carbon Dioxide

Fresh air at sea level contains about 400 ppm of carbon dioxide.

The maximum recommended level of CO2 in offices etc is 1000 ppm. At concentrations above this people start to feel sleepy or sluggish. In a normal combustion process high levels of CO2 are formed (15% or so) provided there is sufficient free oxygen. If there is inadequate oxygen, carbon monoxide forms instead.

For a known fuel composition, it is possible to measure oxygen and calculate CO2 and vice versa. Currently the most cost-effective way to measure CO2 is to use infra red absorption techniques.

My CO2 reading is low?

Check that the water trap drain plug is fitted correctly in the water trap.

Check the hose of the probe for any signs of damage.

Check that the particle filter is dry and clean.

With the probe connected to the analyser, place the probe outside in fresh air, switch off then on again to set the zero correctly and repeat the analysis.





Other Product Questions

My temperature/clamp/multi meter is giving me a reading that is logical or fluctuates?


This can happen when the batteries are low. Change batteries and determine if this solves the issue. If the problem persists, ensure it isn't your test leads. Our meters have either a J or K type input and will accept universal test leads and accessories. Test with a different accesory to rule out external issues.




My PDT 550/650 has no display, won't reset, or skips around in its readings.


98% of the time an inconsistencies you experience are a result of a low or dead battery. First replace the battery with a new one, if you are still experiencing issues contact us directly at 1-877-475-0648. Please have your bill of sale handy for warranty coverage.





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